Activation error in MS Office 365 – unlicensed product

Activation error in MS Office 365 – unlicensed product

 

In this article, I will show you how to fix the Activation error in MS Office 365 – unlicensed product – This is one of the methods to fix it.

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  1. We will check the activation status of Microsoft office:
    1. Launch a command prompt with elevated permissions.
    2. Execute the command below:
      1. cscript.exe “C:\Program Files (x86)\Microsoft Office\Office15\ospp.vbs” /dstatus   Note: (Office15 will be replaced by Office16 if you have MS Office 2016 Installed)
      2. Please edit the highlighted fields above if you have a different version of MS Office.

Activation error in MS Office 365 – unlicensed product

Output of the command above:

C:\>cscript.exe “C:\Program Files (x86)\Microsoft Office\Office15\ospp.vbs” /dstatus

Microsoft (R) Windows Script Host Version 5.8

Copyright (C) Microsoft Corporation. All rights reserved.

—Processing————————–

—————————————

SKU ID: 3d0631e3-1091-416d-92a5-42f84a86d868

LICENSE NAME: Office 15, OfficeO365BusinessR_Grace edition

LICENSE DESCRIPTION: Office 15, RETAIL(Grace) channel

LICENSE STATUS:  —NOTIFICATIONS—

ERROR CODE: 0xC004F009

ERROR DESCRIPTION: The Software Licensing Service reported that the grace period

expired.

Last 5 characters of installed product key: H8P8Y

—————————————

SKU ID: 6337137e-7c07-4197-8986-bece6a76fc33

LICENSE NAME: Office 15, OfficeO365BusinessR_Subscription edition

LICENSE DESCRIPTION: Office 15, TIMEBASED_SUB channel

LICENSE STATUS:  —EXTENDED GRACE—

ERROR CODE: 0x4004FC06

ERROR DESCRIPTION: The Software Licensing Service reported that the application

is running within the valid extended grace period.

REMAINING GRACE: 28 days  (40632 minute(s) before expiring)

Last 5 characters of installed product key: G6MGD

—Exiting—————————–

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  1. Uninstalled both keys shown above using the command below:

cscript.exe “C:\Program Files (x86)\Microsoft Office\Office15\ospp.vbs” /unpkey:H8P8Y

cscript.exe “C:\Program Files (x86)\Microsoft Office\Office15\ospp.vbs” /unpkey:G6MGD

  1. Tried to activate office component using her O365 e-mail/password however it came up with following error:

These are the products we found for [email protected]

Microsoft Office 365 ProPlus

Using 0 of 10 installs.

Your product isn’t installed.

 

  1. In this case it’s quite possible that the machine which she is using must be used by another employee in past and MS Office would have been installed/activated under old user’s login.
  2. Therefore, we must Uninstall/Re-install MS Office from her Login (0365 Portal)
  3. I’ve tried the same and it worked great in this case.
  4. Checked the status post performing actions above and here is the result:

 

 

C:\>cscript.exe “C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs” /dstatus

Microsoft (R) Windows Script Host Version 5.8

Copyright (C) Microsoft Corporation. All rights reserved.

 

—Processing————————–

PRODUCT ID: 00202-50741-22130-AA273

SKU ID: 149dbce7-a48e-44db-8364-a53386cd4580

LICENSE NAME: Office 16, Office16O365ProPlusR_Subscription1 edition

LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel

LICENSE STATUS:  —LICENSED—

ERROR CODE: 0x4004FC04 (for information purposes only as the status is licensed)

 

ERROR DESCRIPTION: The Software Licensing Service reported that the application

is running within the time-based validity period.

REMAINING GRACE: 31 days (46078 minute(s) before expiring)

Last 5 characters of installed product key: CYQXC

—Exiting—————————–

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You will have a question in mind after looking at the highlighted error above that why it says remaining grace.

Well here is the answer ladies and gentlemen.

To clarify, at least once every 30 days, Office 365 ProPlus needs to connect to the internet, communicates with the license/activation service to extend the product key to keep the Office application fully functional. If there is no connection for over 30 days or your subscription ends, the Office application will enter reduced functionality mode after the grace period ends.

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